Shipping Policy

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. A tracking number will be send directly from ParcelForce within 24 hours after selecting tracked shipping.

Please note that orders placed after 13:00 on Fridays will be dispatched the following Monday.

If there are any issues with shipping or delays in the delivery of your item/s, then we will contact you immediately and update you with your order progress.

Domestic Shipping Rates and Estimates

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  

Shipping option

Estimated delivery time

Price

 

 

UK Shipping 2 day Tracked

1 to 2 business days (Mon-Fri)

£2.95

 Free UK Shipping 2 day Tracked

 1 to 2 business days (Mon-Fri)

FREE

Local delivery

We currently do not offer the option for local delivery. When this delivery option becomes available we will notify all customers within selected radius.

International Shipping

We offer international shipping to all countries outside of the UK. 

Shipping option

Estimated delivery time

Price

Standard International Delivery

7 to 14 business days

£4.99

 

 

 

 

 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. FogPod™ is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email / text notification from us that confirms that your items are in transit.

If you haven’t received your order within 2 days outside of the expected delivery time, please contact us at info@fogpod.co.uk with your name and order number, and we will look into it for you. We will stay in contact and give consistent updates until the issue is resolved.

Refunds, returns, and exchanges

For further information on our refunds, returns and exchanges please navigate to our Refunds and Cancellations policy page.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@fogpod.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@fogpod.co.uk.